Below is designed to explain how Informa Engage charges internal Informa businesses for the services support it provides. Further questions regarding recharges should be directed to Claudio Goldbarg or John Ecke.
If your brand’s P&L leader and finance manager are aware of recharge associated with using Engage and sign off on proceeding, we can begin to scope the support needed and develop a plan to provide that support.
Product customization deviating from standard (by market or client), strict lead filters, and high lead goals are three key variables that lead to extended execution times, and thus recharge costs The other variable worth noting is if Engage needs to hire outside freelancer for content creation rather than leveraging your in market content team.
Program delivery excellence requires unique skills and platforms from various Engage teams working in lockstep with each other. To truly replicate in market would require multiple hires with unique skills, platform investments, and management oversight. The cost of doing so would far exceed an Engage recharge.
Attempting to replicate Engage delivery by layering onto backs of in market teams, or via a few generalists, will give false perception of cheaper execution but in reality only leads to lesser quality execution while pulling in market resources out of their swim lanes ultimately increasing time to deliver, and increased costs. Outsourcing simply shifts the dollars externally vs keeping inside Informa, in addition to being less cost effective for what you receive in return
We can provide an estimated cost per product execution using an estimated cost $80 per hour rate multiplied by the average hours needed (broken out by Engage department) to execute on that specific product. That said, actual recharges are determined quarterly and represent the collective work performed over that quarter by Engage teams so you will not be billed on a per product basis.
Engage works with some markets in a hybrid model whereas some function/s of delivery is embedded directly within the in market team. In that case, that will bring recharge cost down due to less hours needed from Engage on overall delivery. However, it often leads to a choppier post sale workflow which can result in longer execution times and lowers the cost effectiveness of Engage, not to mention layers in a degree of uncertainty around delivery execution from Engage POV
Engage uses Workfront, a work management software tool, to help keep track of Engage team time along with product delivery details. That is the primary for Engage team to track where/how it spends its time by brand, and by product.
Engage will provide each group with a quarterly service report that is timed in conjunction with quarterly recharge true-ups. This reports will detail the Engage supported activities – overall activity volumes, volume by product, hours spent by Engage teams, average yields per product, etc It’s designed to provide context to your quarterly recharge.
A handful of certain charges are incurred and billed direct to the market P&Ls during the delivery process. These costs areas include contractors/freelancers, lead purchasing, platform costs per usage from ON 24 and small Adaptive fee (our outside partner) for an audience extension campaign.
The short answer is 4-6 months but it really depends on level support needed or currently given. If it’s light support then it’s easier to add or reduce. Heavier levels of support take longer to put in place, or unwind from, because it requires shifting or scaling Engage resources up/down which takes time and planning to guard against stranded costs not having to
be burdened by other groups.
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